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Building great customer experiences

Overview of attention for book
Attention for Chapter 6: People: a key differentiator
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Readers on

mendeley
3 Mendeley
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Chapter title
People: a key differentiator
Chapter number 6
Book title
Building Great Customer Experiences
Published by
Palgrave Macmillan, London, January 2002
DOI 10.1057/9780230554719_6
Book ISBNs
978-1-4039-3949-4, 978-0-230-55471-9
Authors

Colin Shaw, John Ivens, Shaw, Colin, Ivens, John

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 3 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 3 100%

Demographic breakdown

Readers by professional status Count As %
Student > Master 2 67%
Student > Ph. D. Student 1 33%
Readers by discipline Count As %
Computer Science 1 33%
Social Sciences 1 33%
Engineering 1 33%