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Service Design and Delivery

Overview of attention for book
Attention for Chapter 4: Rethinking Lean Service
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Mentioned by

wikipedia
1 Wikipedia page

Citations

dimensions_citation
8 Dimensions

Readers on

mendeley
223 Mendeley
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Chapter title
Rethinking Lean Service
Chapter number 4
Book title
Service Design and Delivery
Published in
ADS, January 2011
DOI 10.1007/978-1-4419-8321-3_4
Book ISBNs
978-1-4419-8320-6, 978-1-4419-8321-3
Authors

John Seddon, Brendan O’Donovan, Keivan Zokaei, Seddon, John, O’Donovan, Brendan, Zokaei, Keivan

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 223 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Switzerland 2 <1%
Brazil 2 <1%
United Kingdom 2 <1%
Italy 2 <1%
Bulgaria 1 <1%
Malaysia 1 <1%
Portugal 1 <1%
Sweden 1 <1%
Germany 1 <1%
Other 2 <1%
Unknown 208 93%

Demographic breakdown

Readers by professional status Count As %
Student > Master 78 35%
Student > Ph. D. Student 32 14%
Student > Postgraduate 17 8%
Student > Doctoral Student 17 8%
Student > Bachelor 17 8%
Other 39 17%
Unknown 23 10%
Readers by discipline Count As %
Business, Management and Accounting 105 47%
Engineering 37 17%
Social Sciences 17 8%
Computer Science 9 4%
Medicine and Dentistry 8 4%
Other 22 10%
Unknown 25 11%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 3. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 26 March 2022.
All research outputs
#7,699,921
of 23,419,482 outputs
Outputs from ADS
#9,472
of 38,059 outputs
Outputs of similar age
#55,367
of 183,425 outputs
Outputs of similar age from ADS
#241
of 759 outputs
Altmetric has tracked 23,419,482 research outputs across all sources so far. This one is in the 44th percentile – i.e., 44% of other outputs scored the same or lower than it.
So far Altmetric has tracked 38,059 research outputs from this source. They receive a mean Attention Score of 4.6. This one is in the 29th percentile – i.e., 29% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 183,425 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 27th percentile – i.e., 27% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 759 others from the same source and published within six weeks on either side of this one. This one is in the 23rd percentile – i.e., 23% of its contemporaries scored the same or lower than it.