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Mendeley readers
Chapter title |
Should a Firm with a Reputation for Outstanding Service Quality Offer a Service Guarantee? An Experimental Study
|
---|---|
Chapter number | 61 |
Book title |
Global Perspectives in Marketing for the 21st Century
|
Published by |
Springer, Cham, January 2015
|
DOI | 10.1007/978-3-319-17356-6_61 |
Book ISBNs |
978-3-31-917355-9, 978-3-31-917356-6
|
Authors |
Jochen Wirtz, Irene C. L. Ng, Lee Khai Sheang |
Mendeley readers
The data shown below were compiled from readership statistics for 15 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
Country | Count | As % |
---|---|---|
Unknown | 15 | 100% |
Demographic breakdown
Readers by professional status | Count | As % |
---|---|---|
Student > Ph. D. Student | 4 | 27% |
Professor | 1 | 7% |
Unspecified | 1 | 7% |
Other | 1 | 7% |
Student > Doctoral Student | 1 | 7% |
Other | 0 | 0% |
Unknown | 7 | 47% |
Readers by discipline | Count | As % |
---|---|---|
Business, Management and Accounting | 7 | 47% |
Unspecified | 1 | 7% |
Unknown | 7 | 47% |