Reporting security vulnerabilities

For requests that aren’t urgent or sensitive: please submit a support request.

Keeping customer data safe and secure is our highest priority and we strive to continuously protect the privacy, security and integrity of all our data. If you think you have found a security vulnerability, please let us know as soon as possible. If you submit a report, here’s what will happen:

• We’ll acknowledge your report & tell you the best way to track the status of your issue.
• We’ll investigate the issue and determine how it impacts our products. We won’t disclose issues until our investigation is finished, but we’ll work with you to ensure we fully understand the issue.
• Once the issue is resolved, we’ll post a security update along with thanks and credit for the discovery.

Acknowledgements

We greatly appreciate the efforts of all who help keep Altmetric secure and the following researchers have been instrumental in reporting and resolving vulnerabilities safely:

• Pratik Lagaskar
• Robert Wiggins
• Oliver Hough
• Ihor Feoktistov
• Mohammed Israil
• Maxence Schmitt
• Thrivikram Gujarathi
• Ketan Madhukar Mukane
• Chirag Gupta
• Rayen Messaoudi
• Leo Starcevic
• Gourab Sadhukhan