Support and Resources

Search our Knowledge Base, watch video tutorials, download materials and find product-specific help.

Product Support

Do you need help using a particular product? Or are you looking for background materials and more information? Choose from the options below to find product-specific help and materials.

Knowledge Base

About Altmetric and the Altmetric score

Altmetric is a system that tracks the attention that research outputs such as scholarly articles and datasets receive online.   

What data sources does Altmetric track?

Our mission is to track the conversations around research outputs online wherever they’re happening. To that end we’re constantly looking for new sources of data.  

How is the Altmetric score calculated?

While the most important part of an Altmetric report is the qualitative data, it’s also useful to put attention in context and see how some research outputs are doing relative to others.  

Getting started with Altmetric on your journal or institutional repository

Altmetric embeds allow you to add new metrics and data to your content with a minimum of fuss and technical effort – all you need to do is add two lines of code to your HTML.

Video Tutorials

Take a look at our videos for Altmetric product tutorials and altmetrics explainers.

  • Introducing Explorer for Institutions

    An introduction to Altmetric for Institutions – designed to help researchers and faculty track, monitor and report on the online attention and broader engagement surrounding their work.

  • Altmetric It Bookmarklet

    Reading a paper and want to find out its Altmetric details? Install our free bookmarklet for Chrome, Firefox and Safari.

Need more help?

We’re here to help if you have questions or want to share an idea. Visit our Support Centre to find an answer, read our implementation guides, or ask us a question.

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