Taking security vulnerabilities seriously

Reporting security vulnerabilities

Please send urgent or sensitive reports directly to We’ll get back to you as soon as we can, usually within 24 hours. Please follow up or ping us on Twitter if you don’t hear back.

For requests that aren’t urgent or sensitive: please submit a support request.

Handling security issues

Keeping customer data safe and secure is our highest priority and we strive to continuously protect the privacy, security and integrity of all our data. If you think you have found a security vulnerability, please let us know as soon as possible. If you submit a report, here’s what will happen:

  • We’ll acknowledge your report & tell you the best way to track the status of your issue.
  • We’ll investigate the issue and determine how it impacts our products. We won’t disclose issues until our investigation is finished, but we’ll work with you to ensure we fully understand the issue.
  • Once the issue is resolved, we’ll post a security update along with thanks and credit for the discovery.


We greatly appreciate the efforts of all who help keep Altmetric secure and the following researchers have been instrumental in reporting and resolving vulnerabilities safely: