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Customer Satisfaction and Emotion in the Call Centre Context
The Customer is NOT Always Right? Marketing Orientationsin a Dynamic Business World
Springer International Publishing, January 2017
Aude Rychalski, Adrian Palmer
Colin L. Campbell
The data shown below were compiled from readership statistics for 8 Mendeley readers of this research output. Click here to see the associated Mendeley record.
|Readers by professional status||Count||As %|
|Student > Master||3||38%|
|Student > Bachelor||1||13%|
|Student > Doctoral Student||1||13%|
|Student > Ph. D. Student||1||13%|
|Readers by discipline||Count||As %|
|Business, Management and Accounting||3||38%|
|Earth and Planetary Sciences||1||13%|