Attention for Chapter 23:
Special Session: Dehumanization of Robotic Assistants and Subsequent Unethical and Abusive Customer Behavior in Frontline Encounters: An Abstract
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Chapter title |
Special Session: Dehumanization of Robotic Assistants and Subsequent Unethical and Abusive Customer Behavior in Frontline Encounters: An Abstract
|
Chapter number |
23 |
Book title |
Marketing Opportunities and Challenges in a Changing Global Marketplace
|
Published by |
Springer, Cham, May 2019
|
DOI |
10.1007/978-3-030-39165-2_23 |
Book ISBNs |
978-3-03-039164-5, 978-3-03-039165-2
|
Authors |
Yu-Shan (Sandy) Huang, Nobuyuki Fukawa, Huang, Yu-Shan (Sandy), Fukawa, Nobuyuki
|
Mendeley readers
Mendeley readers
Geographical breakdown
Country |
Count |
As % |
Unknown |
6 |
100% |
Demographic breakdown
Readers by professional status |
Count |
As % |
Unspecified |
1 |
17% |
Professor > Associate Professor |
1 |
17% |
Other |
1 |
17% |
Student > Doctoral Student |
1 |
17% |
Student > Master |
1 |
17% |
Other |
0 |
0% |
Unknown |
1 |
17% |
Readers by discipline |
Count |
As % |
Business, Management and Accounting |
4 |
67% |
Economics, Econometrics and Finance |
1 |
17% |
Unknown |
1 |
17% |