We’re migrating to the cloud

We are excited to share that our staging infrastructure has been successfully migrated to the cloud, and we are now proceeding with the migration of our production environment. This marks the next significant step in our journey toward a more reliable and scalable infrastructure. We are committed to making this transition as seamless as possible for our customers and are looking forward to the benefits that this move will bring.

As a result, we will be implementing a series of five extended maintenance windows in March. Each maintenance window will take place on a Wednesday, with the first one scheduled for March 1, 2023, and the last one scheduled for March 29, 2023. All maintenance windows will be held from 9:30 AM to 5:30 PM.

We understand that these maintenance windows may cause some inconvenience, which is why we want to provide as much information as possible to help you plan accordingly. 

The products that will be affected by these maintenance windows include the:

• Altmetric Explorer
• Explorer API
• Altmetric Detail Pages
• Details Page API
• Altmetric website

We will provide additional details on the day where appropriate, you can also track the migration process.

Please note that our helpdesk and support site will be unaffected by these changes.

While the risk of extended downtime is low, the risk of brief interruptions to product availability and functionality is considered medium to high. We want to assure you that we will be putting all the necessary measures in place to prevent data loss, and we have rollback plans in place where appropriate.

We understand that the scheduled maintenance windows may cause some inconvenience and we apologize in advance for any resulting disruption. It’s important to us to complete this project with minimal impact on our customers, and we want to assure you that we’re taking all possible measures toward this end.

We would like to take this opportunity to thank you for your patience and understanding during this period of transition. If you have any questions or concerns about the maintenance windows, please do not hesitate to contact us via [email protected].